We provide the following information in compliance with the Rules of Conduct and Client Care for Lawyers of the New Zealand Law Society (Law Society). The following information describes some key elements of those rules, and explains some recourse you have as a consumer of legal services.
Whatever legal services we are providing, we must:
The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers. Those obligations are subject to other overriding duties, including duties to the courts and to the justice system.
If you have any questions please either discuss them with us or contact the Law Society at www.lawsociety.org.nz, or on 0800 261 801.
We will advise you of the people who will have overall responsibility for your work on each matter.
We have complaints procedures that are designed to ensure that any complaint is dealt with promptly and fairly.
If you have a complaint about our services or charges, please talk to the Beattie Rickman Legal person you usually deal with or the director responsible for your work.
If you do not wish to talk to that person about your complaint, or you are not happy with that person's response to your complaint, please contact our managing director, who can be reached by:
The Law Society also maintains a complaints service and you can make a complaint to that service by calling 0800 261 801.
We hold professional indemnity insurance that meets or exceeds the minimum standards specified by the Law Society. We can provide you with particulars of the minimum standards upon request.
The Law Society maintains the Lawyers' Fidelity Fund to provide protection against client losses arising from theft by lawyers. The most the Fidelity Fund can compensate you is $100,000.00. The Fidelity Fund will not usually cover loss relating to money a lawyer is instructed to invest on behalf of a client.